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What Applies When You Use 365cui

These terms set out the rules between you and 365cui whenever you open an account, make a deposit, or access any part of the lobby.

Applies to all account activityCovers Touch 'n Go eWallet, Boost & GrabPay depositsAccess subject to local lawUpdated terms notified via accountContact us to raise any concern
365cui What Applies When You Use 365cui
ACCOUNT INTEGRITY

How We Handle Your Account and Data

We take the handling of your account details seriously. Your login credentials are stored with encryption, and we require account verification before processing any withdrawal request — this step protects your funds and confirms account ownership. We keep records of account activity in line with our data retention policy, and we do not share personal details with third parties outside of what is needed to process your chosen payment method, such as Touch 'n Go eWallet or GrabPay transaction confirmation. You have the right to request a copy of the data we hold on you and to ask us to correct anything that is inaccurate.

Data Retention We retain account records for a period required by our operating policy. You can request a summary of what data we hold by contacting support in writing.
Account Security Your account is protected with encrypted login. We send an OTP to your registered contact each time a new device attempts to log in.
Cookie Use We use session cookies to keep your lobby state intact during browsing. No marketing cookies are placed without your acknowledgement at first visit.
Correction Requests If any personal detail on your account is wrong, raise a correction request via support ticket. We aim to review and update records within a reasonable period.
TERMS QUERIES

Reach Us About These Terms

If a clause is unclear, or you want to flag a concern about how your account is being handled under these terms, our support team can help. We recommend raising the issue in writing so there is a clear record of your query and our response.

Team online

Live Chat

Start a live chat session directly from your account page for the quickest response on any terms or account question.

Email Support

Send a detailed message to our support address. We aim to acknowledge every terms-related email and follow up with a clear answer.

Account Ticket

Log a support ticket from inside your account dashboard. This creates a reference number you can use to track progress on your query.

Common Questions About These Terms

Below are the questions we hear most often when it comes to how these terms affect your account day to day. If your question is not here, use live chat or raise a support ticket and we will walk you through the relevant clause.

Yes. Every payment method we support — including Touch 'n Go eWallet, Boost, and GrabPay — is covered by these terms. Your payment provider's own conditions also apply separately.

We notify you through your registered account channel when terms change. Continuing to log in and use the lobby after that notification means you have accepted the updated version.

Yes. Submit a written request via a support ticket and we will confirm the data we hold. We handle correction and deletion requests through the same channel.

Access depends on whether use is permitted under local law in your region. We do not determine that on your behalf — it is your responsibility to check eligibility before creating an account.

Contact our support team immediately via live chat or email. We will review your account login history and, where warranted, restrict access while we investigate your concern.

These terms apply to all activity in the lobby — slots, Live Baccarat, crash games like Crash Game, and any other category we offer. No wager type is exempt from the account rules
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.